Zen Home Co.Terms and Conditions
These terms apply when you book a cleaning service with Zen Home Co. (ABN 75 730 947 715).
1. About us
Zen Home Co., ABN 75 730 947 715, provides mobile end-of-lease and related cleaning services in Sydney, New South Wales. Contact: 0420 926 204, hello@zenhomeco.com.au.
2. Quotes
The price shown by our online quote builder is based on the property details and add-ons you select. It includes GST, all equipment and all products.
Your quote is an estimate based on the information you provide. If the property differs materially from what was described — for example a different number of bedrooms or bathrooms, or conditions requiring substantially more work — we will contact you and agree any change in price with you before work begins. We do not apply hidden or automatic charges.
3. Bookings
Submitting the booking form is a request. Your booking is confirmed when we confirm it by email or SMS.
4. Payment
Payment is taken at the time of booking through Stripe, our payment provider. You will be taken to Stripe's secure checkout to enter your card details. Zen Home Co. never sees or stores your card number.
The amount charged is the total shown in your quote summary, calculated from the property details and add-ons you selected. It includes GST, all equipment and all products. Stripe emails you a receipt automatically.
If the property differs materially from what you described, we will contact you and agree any change in price with you before work begins. Where an agreed change reduces the price, the difference is refunded under our Refund Policy.
Your booking is confirmed when we confirm it by email or SMS, which we do within one business day of payment. If we cannot service your requested date and you do not want an alternative, your payment is refunded in full.
5. Access and property condition
You must provide safe and lawful access at the agreed time, with power and running water connected. The property should be empty of furniture and personal belongings. We are not responsible for areas we could not access or that were obstructed. Failure to provide access is dealt with in our Cancellation and Rescheduling Policy.
6. Our service
We clean in accordance with our end-of-lease cleaning checklist for the service booked, plus any add-ons purchased. Some results are not achievable by cleaning — permanent staining, damage, established mould and worn surfaces may require repair, replacement or specialist treatment.
7. Guarantee
Our Agent Re-Clean Guarantee and its exclusions are set out in the Guarantee Terms. Refunds are dealt with in the Refund Policy.
8. Your responsibilities
- Secure or remove valuables, cash and fragile items before we attend.
- Tell us about pets, alarms, hazards, or anything requiring special care.
- Tell us about surfaces needing particular products or handling.
9. Liability
We hold insurance appropriate to our services.
To the extent permitted by law, and other than as required by the Australian Consumer Law, our liability is limited to re-supplying the service or paying the cost of having it re-supplied. We are not liable for pre-existing damage, wear and tear, or loss arising from inaccurate information provided to us.
10. Complaints
Contact the business owner on 0420 926 204 or hello@zenhomeco.com.au. We aim to respond within one business day.
11. Privacy
We handle personal information in accordance with our Privacy Policy.
12. Governing law
These terms are governed by the laws of New South Wales, Australia.
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Nothing in this document limits, excludes or modifies those rights.
Questions about this policy? Call 0420 926 204 or email hello@zenhomeco.com.au.