Zen Home Co.Privacy Policy
This policy explains what personal information Zen Home Co. collects, why, and what you can do about it.
1. Who we are
Zen Home Co., ABN 75 730 947 715, Sydney NSW. Contact: hello@zenhomeco.com.au or 0420 926 204.
2. What we collect
- Booking information: your name, email address, phone number, property address or suburb, preferred date, and any notes you give us.
- Quote information: the property details and add-ons you select.
- Correspondence: emails, WhatsApp messages and call records.
- Website usage: pages viewed, approximate location derived from IP address, device and browser type, and how you interact with pages.
We do not collect payment card details through this website.
3. Why we collect it
To quote, confirm and deliver your clean; to contact you about your booking; to handle guarantee claims, refunds and complaints; to meet tax and record-keeping obligations; and to understand how the website is used so we can improve it.
4. Analytics and advertising
This website uses:
- Google Tag Manager — loads the tools below.
- Google Ads — measures which advertisements lead to bookings. This may involve cookies and may allow Google to associate your visit with an ad click.
- Microsoft Clarity — records anonymised interaction data such as clicks and scrolling, to show us where pages are confusing.
We configure these tools so that your name, email address and phone number are never sent to them. Analytics events record only the value of a quote and non-identifying property details such as the number of bedrooms.
You can opt out of Google advertising personalisation at myadcenter.google.com, and control cookies in your browser settings.
5. Who we share it with
Our cleaners, to the extent needed to attend your job. Our hosting, email and analytics providers, who may store data outside Australia. Our accountant and professional advisers. Government agencies where required by law. We do not sell your personal information.
6. Marketing
We will only send you marketing messages if you ask for them. Marketing consent is never pre-ticked on our forms, and every marketing message includes an unsubscribe option. Messages about a booking you have made are service messages, not marketing.
7. Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. This website is served over HTTPS. We keep booking records for seven years to meet Australian tax and record-keeping requirements, then delete or de-identify them.
8. Accessing, correcting or deleting your information
Email hello@zenhomeco.com.au and we will respond within 30 days. You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it.
9. Complaints
Contact us first. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes
We may update this policy. The current version is always published here with its last-updated date.
Questions about this policy? Call 0420 926 204 or email hello@zenhomeco.com.au.